Frequently Asked Questions (FAQs)
1: What services does Shoreshine Rover provide?
We are a trusted B2B travel agency and Destination Management Company (DMC), offering curated travel experiences, ground handling, hotel bookings, transfers, excursions, and complete tour packages across Sri Lanka, Maldives, South Africa, and Andaman Islands.
2: Do you cater to individual travelers or only travel agents?
We primarily work with travel agents and tour operators (B2B), helping them deliver seamless and premium travel experiences to their clients.
3: Can itineraries be customized?
Yes, all our tours can be tailored to meet specific client needs, including hotel preferences, activities, and special requests.
4: Do you provide airport transfers and local guides?
Absolutely! All our packages include professional airport transfers, and we can provide licensed local guides upon request.
5: What are the payment terms?
Payments are generally made in advance to confirm bookings. Specific terms may vary depending on the destination and package.
6: How do I confirm a booking?
Simply share the travel details with us, along with passport copies of the travelers. Our team will send you a confirmation invoice with all inclusions.
7: Are flights and visas included in the packages?
Unless specifically mentioned, international flights and visa fees are not included. We can, however, guide you with visa requirements.
8: What is your cancellation policy?
Cancellation charges apply as per company and supplier policies. The exact charges depend on how close to the departure date the cancellation is made.
9: Do you provide support during the trip?
Yes, our ground team is available 24/7 for assistance in case of any emergencies, changes, or special requirements during travel.
